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To our new and existing users
Existing Wellevate users should continue to use their accounts until we let you know it’s time to move to Fullscript. All new users will be directed to create a Fullscript account going forward.
During this exciting time, supporting you is what matters most to us. We’re both here to offer you a simpler path to lifelong wellness.
Find out more in our FAQs below.
Updated December 2022
What this means for you
We have no plans at this time to drastically change your Emerson Ecologics account.
We plan to start migrating accounts from Wellevate to Fullscript in the spring of 2023 as we work towards closing Wellevate.
Until you hear from us with next steps, continue enjoying your accounts the same way you always have.
Frequently asked questions
Why were Emerson Ecologics and Wellevate acquired by Fullscript?
Our collective efforts are built on a shared mission — helping people get better. Together, we can fuel more meaningful patient outcomes and provide better tools to support practitioners.
We’re in the process of combining the best of our platforms into an even better experience. During this exciting time, supporting you and your patients is what matters most to us.
What’s happening to my Wellevate account?
Right now, it’s best to use your existing Wellevate account the same way you always have. If you don’t have an existing Wellevate account and want to begin dispensing virtually, you can create an account with Fullscript.
In the spring of 2023, we’ll start migrating Wellevate accounts to Fullscript. We’re working to ensure Fullscript has the best-loved features, pricing, brands, and products from Wellevate.
No changes will be made until we’re sure it’s going to be a seamless, secure, and fast transition for you and your patients.
All payment and delivery terms remain the same as we continue to simplify integrative care delivery for you and your patients.
When will changes begin to happen?
In a scheduled series of organized groups, we’ll begin moving practitioners and their patients from Wellevate to Fullscript starting in the spring of 2023. No action is needed from you until you hear from us with next steps!
What’s happening to my Emerson Ecologics account?
We expect your experience to remain the same, for the most part. Shipping policies will be maintained, and we will support the Emerson Ecologics environment — even replicating aspects of it in the Fullscript platform.
What does the acquisition mean for my patients?
After Wellevate practitioners move to Fullscript, we’ll initiate a personalized patient onboarding experience to help them get set up with your Fullscript dispensary. Patients will receive clear instructions on how to use Fullscript to meet their needs, based on how they’ve previously interacted with Wellevate and/or Fullscript.
Practitioners will receive a sneak peek into the Fullscript patient experience before migrating as well as tools and resources to help you support your patients through the change.
Fullscript is also working on a world-class patient mobile app. Wellevate patients who use the mobile app will get exclusive early access!
Can I sign up for Fullscript if I already have a Wellevate account?
If you have an existing Wellevate account, we recommend using it until we are ready to move Wellevate accounts over to Fullscript. If you want to start dispensing virtually and don’t have an existing Wellevate account, create an account with Fullscript.
If you sign up to explore Fullscript ahead of time, use the same email address as your Wellevate account to make for a seamless transition in the future.
If you sign up for Fullscript before we’re ready to migrate you, just know there won’t yet be a way to transfer your information over until our migration process begins.
Why can’t my patients and order history be transferred over to Fullscript now?
We won’t migrate any of our Wellevate practitioners or patients until we’re sure it’s going to be a seamless, secure, and fast transition of your important account information.
When the platform is ready, you’ll be notified and we’ll be here to help from start to finish, avoiding any disruption to your workflow and patient care. We’ll make the transition to Fullscript as smooth as possible.
What if I access Wellevate through an EHR?
Fullscript is already integrated with Cerbo, Practice Better, ChARM, Optimantra, and Bodysite. This means after migrating, you’ll be able to prescribe supplements to your patients using the familiar interface of your preferred EHR. When it comes to your patients, Fullscript will become the place your patients go to access wellness instead of Wellevate.
Changes for EHR users won’t begin until the summer of 2023. So until you hear from us with next steps, keep using Wellevate through your EHR the same way you always have.
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